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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
Deskjet Plus 4155
Microsoft Windows 10 (64-bit)

My printer is constantly going offline.  I tried the firmware update through HP Smart but the Advanced Settings option is not an available choice.  Why is this happening and what can I do to keep it from happening again?  I would appreciate any help I can get. 

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