08-13-2020 04:09 PM - edited 08-14-2020 04:00 AM
The screen of my HP Pavilion X360 - convertible (I5, 8th gen - 15 inch) won't turn on anymore. It does work when I connect it to an external monitor and I was able to complete the touchscreen test in the hardware diagnostics menu without a problem.
I also opened the notebook and at first sight every cable was still connected.
This started happening after the corner of the touchscreen hit the door of my room. It wasn't hard but it definitely had it's impact since from that moment the screen doesn't turn on anymore. .
This was my first time opening a notebook so I might have missed out on something.
Appreciate any help, thank you very much .