Gaming Accessories

jdarangol · ‎08-14-2020

I have a pavilion laptop and recently I got a HP gaming bundle in Amazon that includes among different things, the NOT gaming "Pavilion 500 gaming keyboard". The keys works individually fine, for work office would be amazing since the keyboard is not build for gaming at all.

The issue that I'm exposing right now, looks like is not new, but the sad thing is that HP says that they CAN'T GIVE SUPPORT OR WARRANTY since keys are working fine. HP support doesn't understand that the issue is with the anti ghosting, that it suppouse to be one of this keyboard features, when EVERYBODY WORLDWIDR use W+(A,S,D)+SPACEBAR for movement and jump action.

I openned different cases and I got the same answer, that keys works fine so they can not give any further support, I asked for anti ghosting checks, and they said that don't have a procedure for test this function. So this is a dead end, because L1 Support can't do anything else, can't scalated the case, can't generate one to bring the keyboard to a service center either, since the KEYS INDIVIDUALLY WORKS FINE.

I tried the same keyboard in different distributions and issue persists, in forums looks like is world wide the problem.

i think this talks very bad about HP since, even knowing it is a factory malfunction of this hardware, they are not assuming the mistake for the bad publicity exposing a "gaming and anti ghosting" keyboard, even knowing that is not made for.

I'm copying a couple of forums URLs posts related to this same problem and even with a support agent accepting this is a hardware problem.

Please help me make this big as it can be to make HP to respond, even if necesary report to the authorities in your countries for bad publicity and the silence that HP is keeping for not assuming this bad product.

Gaming Accessories

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