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‎08-15-2020 03:45 AM

HP Recommended
Product: HP Notebook 14-ck0599na
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have had my laptop for nearly 2 years now and this is the first time I have had an issue. When I plug in the adaptor while the the laptop is on the battery icon says that it is 'plugged in' but it is not charging. Also the LED light is white which would mean the laptop is completely charged when that is not the case. When the laptop is either in sleep mode or powered off, the LED light turns orange and it charges normally as it should do. Does any one have an idea of what could remedy this problem?

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