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‎08-16-2020 03:05 PM

HP Recommended
Product: HP Smart app on iPhone 6
Operating System: iOS

2 days ago, I had plenty of folders and subfolders in my HP Smart app (go to "View and Print" --> "HP Smart Files").  Then, this morning I went to view files that I had scanned using the HP Smart app, and there was NOTHING.  When I went to "settings" in the app, it showed that my "back up to iCloud" setting was "off" and I wasn't able to choose: "back up files to your iCloud account".  

 

Is this a server issue (where my HP Smart Files may have been wiped out?), or did my HP account get hacked?  How do I get support for retrieving the files (from HP Smart Files) that I have scanned using my iPhone 6?  Also, I noticed that when I log into my HP printer account, there are a few places on that site that shows what seems to be Hebrew.  Should I worried that my account was hacked, since I'm from the US and my language setting is English?  

 

Thank you,

Tony

 

Tony

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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