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HP Recommended
HP OfficeJet Pro 6978
macOS 10.15 Catalina

Help

 

Printer is out of warranty and thus looking to see how someone can help resolve this error that I can't get resolve. Followed all steps to do it myself based on what I've found, however, to no avail. 

 

There is no jam

Unplugged and replugged

Cleared print cartridges

 

More details about the printer itsefl:

 

Product Name: HP OfficeJet Pro 6978 All-in-One

Product Number: T0F29A

Product Serial Number: [Personal Information Removed]

Service ID: 28200

Firmware Version: MCP2CN2025AR

Total Page Count: 1113

Country/Region: USA
Cartridge Protection: Off

 

What next? 

 

I also can't get in contact directly with anyone from HP as the chatbot just won't allow as the printer is out of warranty.

 

Help

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