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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-16-2020 11:20 PM
Hi, I'm trying to print an A3 plan in landscape from Adobe PDF Viewer to the Multi-sheet tray.
Every time I try it comes up with paper mismatch error.
Previously I used to be able to just rotate the plan to portrait orientation, and it would would print, but since installing a firmware update last week, no matter what settings I try, I can't get it to print.
I've tried fit to paper, auto rotate, setting landscape, portrait, all the combinations of the above, tried uninstalling and re-installing the printer, checked and updated drivers and firmware.
I've had glitches with this printer with landscape/portrait from the multi-feed tray all along but have found workarounds, but can't find one this time! HELP!