08-18-2020 02:35 PM
HP OJ 9015
HP Smart - Smart Task - Save To (in my case OneDrive but that's irrelevant to the question)
Printer does full duplex scanning in stand-alone mode no problem.
Smart Task only seems to do single-sided scanning. Cannot find setting to change Save To scanning to duplex. (Yes, I looked in Document Handling Settings and try different things there just in the off chance only one combination gets duplex.) Printer just received yesterday and all firmware/apps up to date (yes, I double-checked them).
Tried to contact online support (the little pop-up box where it first asks for your printer model). Got dropped by two different agents (Christy and Matthew) who couldn't/wouldn't answer my question.
Found reply from thread in July 2017 where Smart app was still dumb and duplex only worked for "Scan To Email" but not "Save To". It's over 3 years later and surely the Smart app is now actually smart enough to do duplex for "Save To" like "Scan to Email", right?
Please help. Thanks.