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‎08-19-2020 06:05 PM

HP Recommended
Product: HP DesignJet Z9-44
Operating System: Microsoft Windows 10 (64-bit)

Brand new Designjet Z9+ printer. Brand new user to large format printers.

 

Thought I needed to set a password from the printer's IP address web page. Set it and then it required me to enter it to do anything. This was 2 seconds later and the password and username would not work?? Now I can't do anything on the brand new Designjet Z9-44 until I get it reset? 

 

I am open to removing it for now if that is possible.  What are my options? or who do I contact to have it reset? 

 

I am new to this so I don't even know if the web page is the same as the EWS password I see in the posts here in the "Community"???

 

If a solution is to reset to factory settings for the Designjet Z9-44 how do I do that? is that the only solution? Will I have to have support come out and reset the entire printer for us again?? because I am not sure what it resets?

 

Thank you!

 

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