• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-20-2020 01:21 AM - last edited on ‎08-20-2020 08:47 AM by Retired

HP Recommended
Product: HP Laptop 15-bs091ms
Operating System: Microsoft Windows 10 (64-bit)

My computer is an HP Laptop 15-bs094ms S.N. [Private information removed] Product N. 2UE58UA # ABA Yesterday I installed your HP Support Assistant. She suggested I install the HP Notebook System BIOS Update F.52 After the system restart, the sound completely disappeared, the system reports that there are no speakers and headphones connected. It was normal sound before.
I don't know what to do now ???
Easy-Fix diagnostics showed absolutely no problems.
I understand that the problem is not with the drivers and that the reinstalled BIOS now does not find any audio device and microphone.
Your virtual assistant "tried" to help me, but failed - I couldn't "talk to" him. At first he knows my computer model and offers the usual steps, no one helps, then he starts asking questions again from the beginning - what computer model and so on ...
Can you offer me real help?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.