• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-20-2020 08:13 AM

HP Recommended
Product: HP ENVY x360 Convertible 13-ar0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just received my new HP Envy x360 ar0xxx model laptop yesterday from Amazon. It came with pre-installed Windows 10 Home. I have to update the BIOS but I am unable to find the bitlocker recovery key using the procedure given by HP. I logged into the microsoft account, but it says the below:

 

You don't have any BitLocker recovery keys uploaded to your Microsoft account.

Note: If someone else helped you set up your PC, the BitLocker keys you're looking for might be on their account.

 

For the new laptops that are ordered online and delivered by Amazon, how do we get the bitlocker keys since we don't know who setup the encryption?

 

Note: I didn't had any microsoft account till yesterday. I created one while activating the Microsoft Office Home & Student edition. Not sure if this is anyways related to this issue.

 

Any help is really appreciated.

Regards,

Alok

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.