• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-20-2020 05:41 PM

HP Recommended
Product: Office Jet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

I am having the same problem as was noted in this post: https://h30434.www3.hp.com/t5/Inkjet-Printing/OfficeJet-Pro-8025-stuck-on-quot-Printing-Alignment-Pa...

 

I have tried all the suggested solutions and have even tried a set of fresh ink cartridges, but it still gets stuck. Oddly enough, I can print while the message is up, but cannot access the touch screen on the printer, since the message will not go away and it will not print the page. 

Please let me know how to perform a full reset in the printer to hopefully solve the issue. I tried it via the HP Smart app and via my laptop, but both say the printer is busy and will not complete the operation. 

Thanks. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.