08-25-2020 09:29 PM
I'm hoping I can get some help on here because I'm at my wit's end with this issue. Out of nowhere, my printer has starting having serious issues with the cyan cartridge. **See pics below** I have cleaned the print heads a bunch of times up to level 3 (and wasted a lot of ink and paper) as well as replacing all of the cartridges, doing a hard reset, updating drivers, etc. I've followed every set of directions I can find within the troubleshooting documents and support community, but nothing has worked. It happens when I try to print from my computer or making a copy. I'm honestly at a loss and don't really want to buy a new printer if I don't have to. I also refuse to purchase another set of new cartridges for the 3rd time in less than a month. Can anyone help???
PICS: 1st Quality Report, Level 1 Cleaning, Level 2 Cleaning, Level 3 Cleaning, Post-Cleaning Quality Report
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