08-26-2020 01:58 PM
We have always loved our Office Jet 8620 until now!!! Out of nowhere, the printer states that the printhead is missing or has failed. I have tried EVERYTHING I could find without success. I have been trying to contact a live assistant for over an hour now and am getting nowhere!!! very disappointed. I have narrowed the issue down to needing to replace the printhead but am upset that it is not sold without the ink cartridges!! I have new cartridges!! why can I not buy just the printhead?? Why can I NOT get to a real person??
And if I DO end up buying the printhead with cartridges, what is to say the dang thing will work?? Is that a guaranteed fix for the issue? I don't know because I cant as a real person!!
Does anyone here have any ideas?