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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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HP Recommended
Office Jet 8620
macOS 10.15 Catalina

We have always loved our Office Jet 8620 until now!!! Out of nowhere, the printer states that the printhead is missing or has failed.  I have tried EVERYTHING I could find without success.  I have been trying to contact a live assistant for over an hour now and am getting nowhere!!!  very disappointed.  I have narrowed the issue down to needing to replace the printhead but am upset that it is not sold without the ink cartridges!! I have new cartridges!! why can I not buy just the printhead??  Why can I NOT get to a real person?? 

And if I DO end up buying the printhead with cartridges, what is to say the dang thing will work??  Is that a guaranteed fix for the issue?  I don't know because I cant as a real person!! 

Does anyone here have any ideas?

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