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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-26-2020 02:20 PM

HP Recommended
Product: officejet 8620pro

I ran out of ink and I called for a new cartridge since I am enrolled in insta ink. after I installed the ink I have had a printhead not recognized or missing error. I can't seem to get a hold of a live person and I already followed all the instruction and chatted with the virtual agent. I keep reading that its possibly a cause of the ink cartridges so I tried putting the old ones and the error wont go away. I can see the ink levels full but I can't do anything else. I just received 3 new cartridge s from insta ink and installed them but the error will not go away. 

 

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