• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-26-2020 06:51 PM

HP Recommended
Product: Envy 5660
Operating System: Mac OS X 10.10 Yosemite

I noticed my printer wasn't going into sleep mode so I turned it off and then when I went to use it again, I got this message: "Ink Cartridges Problem: Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK." The ink I had in there was HP and barely used. It shows that there's a problem with both the color and black cartridges. 

 

I tried all the troubleshooting tips I've seen on here including disconnecting the cords, cleaning the contacts, resetting to factory settings, etc. I even bought brand-new HP ink and still have the same error message. My firmware is also up-to-date. 

 

Any ideas would be most appreciated!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.