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HP Recommended
Officejet Pro 9010
Microsoft Windows 10 (64-bit)

I have an OfficeJet Pro 9010 and an OfficeJet Pro 8730 - both wirelessly connected on the same wireless network.  Both run Full Feature drivers and in the past both have been able to 'Scan To Computer' through the front panel commands. 

 

I now have a problem that is when I scan a document using the ADF from the 9010 to my computer (also on the same network) using the front panel Scan>Computer option, select my Computer Name and Scan ,  the scan appears to complete normally but no file appears in the destination folder and there are no error messages on the printer or computer. 

 

The 8730 Scan to Computer function using the ADF does however work as expected on the same computer. 

 

  • I have checked the config in the 9010 Printer Assistant Software in the Print, Scan & Fax > Scan - Enabled
  • I have confirmed the destination folder in the HP Scan application and the option to 'Launch Windows Explorer' once the file is saved is set 
  • I have done a factory reset on the printer
  • I have uninstalled the 9010 software and reinstalled the latest full feature version from the HP Support website
  • I have run the HP Print Scan Doctor with no improvement and no issues detected
  • I can initiate a scan from my PC using the HP Scan application and it scans and when I press 'Save' it saves the file to the correct destination and opens Windows Explorer as expected. 
  • Firmware is up to date on the printer
  • PC has been rebooted multiple times with no improvement. 

 

How can I get my Scan to Computer feature to work properly on my 9010 printer like it used to and like the 8730 still does? 

 

A quick look at other issues in this forum shows at least 2 more users with what appears to be exactly the same problem - on 901X printers...  Based on reading some of the other entries I tried scanning from the glass instead of the ADF - and it works if I use the glass!   I will follow the instructions from the other posts to see if that fixes my issue (too late in the day to do it now).  Is this caused by a recent Windows update perhaps that  affects the 9010 but not the 8730? 

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