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‎08-31-2020 01:52 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Linux

In general ePrint works fine. I can send email to xxx@hpeprint.com from e-mail accounts accept web.de. web.de rejects the sending request with "Invalid DNS MX or A/AAAA resource record" and forwards the user to[edit] for more details. If I enter on that landing page the domain "hpeprint.com"  the following information is displayed:

 

MX CNAME Check

WARNING: CNAME was returned for the following MX records:
emailinbound-ext-prod.inc.hp.com
The CNAME(s) that were returned are listed above. This is not ok per the RFCs and can cause problems including mail being lost!


MX A request returns CNAME

WARNING: MX records points to a CNAME. CNAMEs are not allowed in MX records, according to RFC974, RFC1034 3.6.2, RFC1912 2.4, and RFC2181 10.3. The problem MX record(s) are:
emailinbound-ext-prod.inc.hp.com points to ['eprint-emailinbound.glbinc.hp.com']
This can cause problems

 

Do you know anything about this problem?

Is there anything I can do from my side.

 

Thanks for any hints and help in advance.

 

Best regards,

migrator

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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