• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-01-2020 09:12 PM - edited ‎09-01-2020 09:30 PM

HP Recommended
Product: HP Pavilion 15 cs3153cl
Operating System: Microsoft Windows 10 (64-bit)

WIN_20200901_20_27_08_Pro.jpgWe specifically sought out a new laptop for distance learning (post-graduate) and as a key criteria looked for a laptop with sufficient memory, nice display, and a quality camera.  One of the value points of the laptop we selected was the "HP Wide Vision HD Camera with integrated dual array digital microphone" as we assumed that HD stood for "high definition".  However it now appears that HD might have stood for highly deficient.  Its so bad that my child's school issued 5 year old non-HP Chromebook produces better video! 

 

I've attached a picture to show just how poor the quality is in a well lit room.  Even with as bad as this picture is, the video quality is even worse.

 

We've surfed the support site and tried all the common suggestions such as what follows.  Nothing works - in fact none of the below suggestions has ANY impact to the video quality.  Is there anything else to try?  Or should we just throw in the towel, return the device and buy a Dell?  Or maybe but a refurbished Chromebook for $75?

 

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.