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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Smart Tank 515
macOS 10.15 Catalina

I have a new printer. I tried to go into the Web Services and set the admin password. But when I try to log in, it tells me the password  is incorrect.

 

I tried resetting the network settings, but that didn't seem to work.

 

So I need to force a hard reset of the admin password, but I am unable to find out on this site nor on the web. What are the steps?

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