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‎09-07-2020 03:32 PM

HP Recommended
Product: HP Pavilion - 15-cs3012ur
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen starts flickering after moving mouse cursor if laptop was in sleep mode or turned off for some time (usually one hour or more). This flickering stops after restart.

Flicker looks mostly like black screen with occasional white lines or patterns, sometimes I can see my Windows UI for few seconds

This is my Windows version. I have upgraded my windows edition from hove to professional, this may be important

Windows versionWindows version

 

What do I know:

  • I can work with laptop without flickering if I don't touch mouse, this works fine for quite long sessions
  • Any cursor manipulation may start flicker: touchpad, external mouse or ease of access with notepad keyboard buttons
  • This is flicker does not happen on external display, they work just fine while main screen is flickering
  • Does not happen in Safe Mode
  • ctrl + win + shift + B combination stops flicker for few moments, but has no affect otherwise
  • I can move cursor from Remote Desktop Connection or TeamViewer without problems

What have I tried:

  • Updated all drivers
  • Reinstalled Windows
  • Run HP PC Hardware Diagnostics Windows 1.6.4.0, no issues were found

Sadly this laptop doesn't have discrete video card, so I can't check if this is a video card issue.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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