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‎09-08-2020 01:52 AM

HP Recommended

I know how to change the ePrint addresss on my new printer, but after a couple of issues with local network setup which required me to factory default the printer after having setup a memorable ePrint address, I can now no longer change the default assigned address to anything.  When trying to change the address, I get an error saying that the submitted address isn't valid (yes it is - no spaces, between 6 and 30 characters, alphas only), then I'm kicked out to the HP Smart account login page.

 

The printer is an HP Envy Pro 6420, firmware version is VASPLSPP1N001.2014B.00, and I have the same issue from the following clients:

Windows 10 Home / Firefox & Microsoft Edge

MacOS 10.15.6 / Firefox

IOS 13.6.1 / Safari

 

Web services are on and connected at the printer, and I can print by emailnig the (currently complex) default assigned address.  Can anyone help?

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