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HP Recommended
HP Officejet Pro 6960
macOS 10.15 Catalina

Office Jet Pro 6968 All in One.   Prod. #TOF28A  connected wirelessly to iMac (2019) with OS Catalina 10.15.6.  

 

When using HP Utility cannot access administrative feature as feature was locked out.  Unit is used on lan at home 

I purchased unit new, never setup admin. user name or password.  How do I access admin. feature?  Printer is approx. 3 yrs old

 

 

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