• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-14-2020 09:44 AM

HP Recommended
Product: HP Omen 15-CE000
Operating System: Microsoft Windows 10 (64-bit)

My laptop is about 3 years old, and I decided to remove some dust since the Laptop had some issues cooling off. I opened it once for inspection, and decided i'd clean it thoroughly another day so i screwed the lid back on.

(the screws already started chipping the first time i tried to open it)

 

Now when i tried to open the lid again, 2 screws are stuck and can't be screwed out. The heads are completely dull so no way any screwdriver has the grip to get it loose. I even went to my local hardware store to get the right screwdriver but it didn't help with the already chipped screws.

 

My main 2 questions are:

 

1. is there a way to get these screws out without completely breaking my laptop (maybe send it to HP)

 

2. Can I order replacement screws so that when I do get them out I won't be left with two holes in the bottom

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.