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‎09-15-2020 10:49 AM

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

I’ve been having some troubles with my microphone for a while now, the speakers seem to make a sound at a certain volume as well. When I talk during my class times my microphone is just useless and no one understands what I say with the static frequency that it transmits. I’ve tried all of the trouble shooting and I believe it’s a hardware issue. If a HP employee could help me that would be great, or if another customer resolved it some how that would help too. I really need this laptop to work for my online classes.

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