• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎09-17-2020 12:46 PM

HP Recommended
Product: HP Pavilion x360 Convertiable 15-cr0xxx
Operating System: Microsoft Windows 10 (64-bit)

My notebook: HP Pavilion x360 Convertible 15-cr0xxx
Hardrive/SSD 1 Primary HDD Ba*, Model: Toshiba MQ04ABF100. Serial Number: 481PP213T
Hard Drive/SSD Short DST check: failed
Failure ID: U8DWL3-97TA85-GXGJ2J-60VM03

I received this message after the symptom test. I can still start my computer but I hope to get it fixed. Please explain to me
1) How do I know if I can fix my hard drive problem by either resetting it, or simply replacing a new physical hard drive?

2) If I can save my computer by resetting it, will it be necessary for me to delete all my previous files?
Thank you

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.