09-17-2020 04:29 PM - edited 09-18-2020 03:37 AM
Hello, since the latest printer preference software (and driver I guess) was downloaded automatically on my windows 10 64 bit computer in the last few weeks I am now having problems printing full page prints. I am using the printer with A1 roll of paper and when the printer is set to fast quality it prints full pages but when the print quality is set to normal or best it only prints two thirds of the picture from the front right side back towards the center of the printer. This has only been an issue since the new printer preference software has changed to a newer format, this used to be in the older format and worked fine whatever quality settings were used or page / paper size, but now will not not print a full page unless using fast quality setting which does not look good for pictures / banners which is what the printer is mainly used for. I have also updated the firmware for the printer since the new software / driver had requested this when I was troubleshooting.
Has anyone else had the same issue or have a solution to this.