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‎09-18-2020 11:20 AM - edited ‎09-18-2020 11:21 AM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

I have an office jet 8620 that is jamming and I can't find a fix, it is jamming at the roller right outside the place where the paper goes after its done printing. I have rebooted the printer and I have tried to make sure the rollers aren't obstructed. I really don't want to not have to spend money on repairs. I have even stuck a GoPro in the printer but I can't see anything because there is no light. The last time I tried printing, it jammed and the printer didn't even detect the jam.

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