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‎09-18-2020 11:50 AM

HP Recommended
Product: Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I bought the Spectre x360 Convertible less than 2 years ago and it seems I got an issue that many seem to have gotten with this product. It died suddenly on me while working and it won't turn on. I can't get the Power LED and charger LED to turn on either.  I have tried 2 power supplies both correct models from HP too. Based on what I've seen in other forum posts, the mother board seems to have given out. 

 

Is there a way to buy a motherboard direct from HP? I believe I can do the board swap myself. 

 

Also is there a recommended way to make contact with HP? After trying several ways to make direct contact regarding a product without warranty, I kept getting redirected here. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.