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‎09-19-2020 11:50 AM

HP Recommended
Product: Deskjet 2630
Operating System: macOS 10.15 Catalina

My printer will not print black at all. It does not print on the test pages/quality diagnostic pages at all. There is no cartridge/ink error symbol on the printer.

 

I haven't used the printer since the lockdown and recently returned to my uni accommodation, so assumed it had dried up. I tried the cleaning/aligning methods on the HP Smart app. After no luck I replaced the black ink cartridge, despite it not being empty and still no luck. It's completely blank there's nothing coming out onto the paper, not even lightly. 

I am so confused - colour working fine, and worked fine before I left.

Please help! 😞

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