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‎09-21-2020 09:27 AM

HP Recommended
Product: HP Office Jet 5258
Operating System: Microsoft Windows 7 (64-bit)

Trying to make a simple, black and white, letter size copy. I keep getting this message - "Incorrect paper -Copy does not support Double Postcard JIS(200x240mm). Load a supported size of paper in the tray to continue. Touch “?” to view the supported paper sizes."  I have the correct size plain paper in the tray and I have run thru the suggested fixes but nothing changes and I only get half a printed page. What is wrong? This printer is not that old and I do NOT want to have to buy another printer right now. I am not working due to the pandemic !!!!!!

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