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‎09-21-2020 01:27 PM - edited ‎09-21-2020 01:36 PM

HP Recommended
Product: HP Envy 7855
Operating System: macOS 10.15 Catalina

I can no longer Scan to Email. When I click the "scan" and then "email" button on my printer display, it shows "There was an internal processing error." It has been working fine for a long time, but this morning I noticed it getting slower in each step you go through when scanning for email, until I now get this error message every time.

 

Using the EWS printer admin web page, I can see that "scan to email" is not an option under the "scan" tab - it only shows "webscan" - see screen shot.

 

I have tried every troubleshooting step I can find here, including:

 

  • rebooted, including pulling power plug, after each troubleshooting attempt
  • disabled and re-enabled web services
  • changed network protocols to "IP4 only"
  • changed 802.11 wireless DNS from DHCP to 8.8.8.8 and 8.8.4.4
  • changed IP address from DHCP to manually set

Nothing works. Could this be a problem on HP's end with their web services? I've noticed a lot of other recent posts where "scan to email" has been failing.

 

 

Screen Shot 2020-09-21 at 11.54.18 AM.png

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