• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎09-21-2020 04:36 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 10.15 Catalina

My printer won't connect to the router anymore.  I was connected last week and suddenly went offline.

 

The printer can still identify the wifi network. It asks you which one you'd like to join and the right one pops up on the display screen.

 

I tried to reconnect to wifi and it tells me it's not connected to the router in the printer report.

 

I check the router and is says the MAC authentification is DISABLED. And all the other devices are fine.

By that logic, shouldn't it be fine to connect to the router?

 

I should add that lately my cat has taken to sitting on the printing tray, activating the touch screen display with his tail.  Is there a possibility he did something from the printer itself?  If so, what?  I don't see anything unusual.

But the printer still won't log on to the network when I punch in the password.

 

HELP.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.