• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-23-2020 12:04 PM

HP Recommended
Product: Pavilion Gaming cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

So I have a HP Pavilion Gaming Laptop cx0xxx which has 11.55V 52.5Wh(Nom:4550mAh) Battery which was swollen, so I called the customer care and they asked me to go to service center to replace the battery. I knew how to change a battery by following user manual. Main issue is the battery came in today and it is 15.4V 70.07Wh (Nom:4550mAh) battery. I am yet to hear from the service center, This battery that they gave have serial number SR04XL and part number:917678-171

and my battery which I originally had is SR03XL and part number:L08934-2B1. Would the 15.4V battery work? Should I risk it?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.