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‎09-24-2020 12:42 AM - edited ‎09-24-2020 12:44 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I suddenly started facing issues with my webcam on my hp spectre. It showed a blank screen. So I uninstalled the current drivers on it and downloaded new drivers from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-ap0000-x360-convertible-pc/...

After downloading it when I tried to install it I got the error message " The driver is not supported on this OS version (10.0.19041) "

Untitled.png

I could not find driver for the current OS Version and I can't downgrade my OS too. Please help me resolve this issue and get my webcam running again

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.