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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎09-24-2020 07:51 AM

HP Recommended
Product: HP Envy 4524
Operating System: Linux

Hello,

 

I cannot print as I have an error with the tri-colour instant ink cartridge. 

 

I have followed all the instructions, i.e restarting the printer, cleaned the cartridge, etc and I'm still receiving the error. I believe I have a faulty ink cartridge.

 

I've had this issue for a few weeks now and I can't get it resolved - the virtual assistant is always offline, and the reply to my other forum post claimed it was a hardware issue.

 

Is it possible to get a new instant ink cartridge to replace my faulty one?

Thanks,

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