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‎09-28-2020 11:52 AM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: HP5740 All-In-One Series
Operating System: Microsoft Windows 10 (64-bit)

I just inserted a brand new HP ink cartridge in my printer and it gives me an error message and constantly tells me to reinsert the ink cartridge.  I went to the help forum and tried all the standard tricks (updating firmware, cleaning cartridge and printer, etc) and it still gives me the same error message.  When I put the old cartridge back in, the error message goes away.  Seems clear that this ink cartridge is defective, how do I go about getting a replacement?

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