10-02-2020 05:05 AM
My laptop was updating and I forgot to switch the charger on so the battery must have died overnight.
I’ve now tried switching it on and I just get stuck at ‘Undoing changes made to your computer’ screen. I’ve looked online and everywhere says press F11 to do some sort of recovery. I’ve tried this and it does nothing, just stays on the same screen.
Tried the virtual assistant which was useless and just sent me round in circles. It’s told me to do a ‘Power Reset’ but I don’t know whether that will delete all my photos and documents? As you may be able to tell I’m not the most technically minded so any help would be greatly appreciated.
thanks in advance!