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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-07-2020 08:04 PM

HP Recommended

I have an HP Officejet Pro 6830 e-All-in-One Printer and I installed new color ink cartridges tonight. I did not replace the black cartridge.  Now my printer is stating that there is a problem with the printhead.  Occasionally, I get the error code number 0xc19a0023.  I've tried the online troubleshooting, but nothing has helped. What else can I do to try to fix the issue. Thanks.

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