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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-09-2020 01:17 PM

HP Recommended
Product: Envy5032
Operating System: Microsoft Windows 10 (32-bit)

Printer won't print. Shows a cartridge error. I have removed, cleaned and replaced the cartridges but the error remains. I have run the HP Doc which stops at Device status. If i skip that step everything else lights up green. I ve disconnected from the mains etc but still not working. I've checked for drivers etc.

I'm a bit cross that i'm told i won't get ink sent if the cartridge is not being read so how exactly does one resolve the issue. What a lousy system!

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