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‎10-10-2020 12:58 PM - edited ‎10-10-2020 01:06 PM

HP Recommended
Product: CM749A
Hi,

I have an HP Officejet Pro 8600 e-All-in-One Printer - CM749A.

When I turn on the printer I get an 'Improper Shutdown' message. If I click OK to that message I get a 'Paper Jam' message. I have been through looking for paper jams, cleaning the rollers and resetting the printer buy turning pulling out the plug while the printer is turned on. There is by sure no paper pieces in the printer, I had never any real paper jam.

In other thread, there is  mentioned an advanced reset procedure which he sent via private message.  Can I do the same to resolve the issue? Can someone send me reset protocol 

Thanks,

Sunshine 

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