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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-11-2020 05:33 PM - last edited on ‎02-09-2021 02:17 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8028
Operating System: Microsoft Windows 10 (32-bit)

Two questions here:

1)  Why can't I use the Scan button on the printer.  Every time I try it takes me through a long process of visiting 123.hp.com/setup which the end result is to use the App on the PC.  What is the point of having this feature on the scanner when I have to use the app anyway?

2) and more importantly, is there anyway to scan from MY scanner to MY PC without having to log into the HP Cloud Services anytime?  I don't want my documents going through your cloud service.

Thank you Alex

 

HP Recommended Solution

1 - You can use HP Easy Start. Please go to Software and Driver Downloads page, search your product and find EasyStart Printer Setup Soft under Software-Utility.

2 - Or you can use HP Scan Extended or HP Scan and Capture. You can find more information in this document: HP Printers - Using the HP Scan and Capture App

 

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