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    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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HP OfficeJet Pro 9012
Microsoft Windows 10 (64-bit)

Hi,

Since yesterday I can not scan from my Win10 laptop to my OfficeJet Pro 9012. This has always worked before. I process duplex documents via the ADF. I scan in deplux from my Win10 laptop, so that I can save the documents as PDF files. This is done via the HP Smart app on my laptop. Since yesterday this stopped working! I get a printer error message that I ened to reboot the printer. the ADF feeds the paper, but then it stops about 3/4 inside the printer.

 

I allready reinstalled the printer, reinstalled the drivers, updated the firmware and rebooted everything. Nothing works! I believe there is a bug in the latest HP Smart app for Windows that causes this.

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