cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

New member
1 0 0 0
Flag Post
HP Recommended
OfficeJet Pro 7740
macOS 10.15 Catalina

After updating my Macbook Pro's OS to 10.15.7 I started experiencing difficulties printing to my HP OfficeJet Pro 7740.  First, whenever I print a document (Word, PDF or Email, etc.), a log-on screen pops-up asking for my user name and password.  Also, the image of the printer on the pop-up banner is not the HP 7740, but another printer model.  I discovered that the user name and password requested was the administrative name and password I use for my Mac.  After fooling around with some of the settings following an hour-long phone call with an Apple customer service rep, now my HP 7740 which has worked flawlessly for over three years can no longer find my Wi-Fi network.  And when I tried resetting the printer, I discovered that my original Wireless Setup Wizard "had been locked by the person who originally set up the printer" (me) and inaccessible.  I also downloaded and tried using HP's "HP Smart" app but with no success... the app couldn't find my printer since it lost its ability to connect to my wi-fi network.  I'm at a loss as what to do, and may have to pay $100 for an HP tech to help me unlock my Wireless Setup Wizard and restore my HP OfficeJet 7400 to perfect working condition.  Has any else had this connectivity issue since OS 10.15.7 was launched?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation