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‎10-19-2020 04:14 PM

HP Recommended
Product: Envy 15 15-ep0035cl
Operating System: Microsoft Windows 10 (64-bit)

My Envy 15 can't be set to sleep and sometimes can't even be set to hibernate.  I've done a clean Windows install twice.  With a fresh Windows install, including all the drivers and recent updates, the laptop can sleep and hibernate just fine.  As soon as I install HP Command Center and the required Command Center SDK it can no longer sleep.  It acts like it's about to sleep, but a few seconds after the power button LED shuts off, the computer does a cold boot all by itself.  I did some research and found out that there was a similar power issue with Omen desktops and the Omen Control Center.  The problem is tied to the XTUOCDriverService Windows service.  If I manually stop the service, the laptop can sleep normally, but HP Command Center no longer works.  So it appears that Command Center and the XTUOCDriverService aren't playing along nice.  It would be good if HP or Intel could release an update that solves this problem, it's really inconvenient to my workflow not to be able to put the laptop to sleep because the process will crash and cold boot automatically.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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