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‎10-20-2020 11:30 AM

HP Recommended
Product: HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I am getting an error that says my ink carriage cannot move. I JUST GOT THIS PRINTER. It has been working fine for the last few days, and then this. I have unplugged it and moved the carriage around. There is no paper or anything jamming it. The carriage moves freely from side-to-side. I unplugged it, moved it to the right side, plugged it back in, got the error on my screen, opened the carrier cover, and it had moved back to the left side. THERE IS NOTHING OBSTRUCTING THE CARRIAGE FROM MOVING. I just keep getting this error whenever I power on my printer. I have turned it off and back on, unplugged the cords, moved the carriage around myself, and nothing is resolving this issue. 

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