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‎10-21-2020 06:11 AM

HP Recommended
Product: HP Notebook - 15-bs060wm
Operating System: Microsoft Windows 10 (64-bit)

After a Windows update my sound stopped working and my wireless mouse also stopped working. In Device Manager there was no audio at all. I repeated the most recent Windows update. Now my mouse works, and audio works with Bluetooth speakers, but there are still no internal speakers. "Audio device not found". I tried downloading the most recent audio drivers from HP, but got the error message: "driver not compatible with OS". 

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