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‎10-22-2020 11:55 PM

HP Recommended
Product: hp laptop 14-dq1043cl
Operating System: Microsoft Windows 10 (64-bit)

HP laptop 14-dq1043cl does not recognize sceptre monitor e275w-1920.  I can connect the monitor to my mac mini and the monitor works just fine.  On the laptop with another monitor on a "y" cord the sceptre monitor works but as soon as I disconnect the other monitor, the sceptre monitor quits also.  On the laptop under device manager/display/add additional monitors - the sceptre monitor's model numbers is displayed but nothing else (ex: resolution).  This is a brand new laptop - HP laptop 14-dq1043cl.  Thanks in advance.

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