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‎10-24-2020 09:52 AM

HP Recommended
Product: HP ZBook 14u G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

HP ZBook 14u G5, 2ZC03EA , BIOS 1.12.00 , Q78, 07/28/2020

Asks for Power-On password or fingerprint, howewer is not recognising fingerprints and also any password is not working.

there was single sign-on enabled for windows 10 so that the fingerprint or password entered in Power-On screen was automatically authenticating to Windows as well. Since yesterday HP Bios Power-ON is not recognising fingerprint nor passwords. F9, F10,  F11, F12 all ask for Power-On password. This week There were some windows standard updates applied however after restart laptop still booted up normaly one time and then it was shut down properly.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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