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sMartins
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HP Recommended
HP ZBook 14u G5
Microsoft Windows 10 (64-bit)

Hello,

HP ZBook 14u G5, 2ZC03EA , BIOS 1.12.00 , Q78, 07/28/2020

Asks for Power-On password or fingerprint, howewer is not recognising fingerprints and also any password is not working.

there was single sign-on enabled for windows 10 so that the fingerprint or password entered in Power-On screen was automatically authenticating to Windows as well. Since yesterday HP Bios Power-ON is not recognising fingerprint nor passwords. F9, F10,  F11, F12 all ask for Power-On password. This week There were some windows standard updates applied however after restart laptop still booted up normaly one time and then it was shut down properly.

Who Me Too'd this topic
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