10-24-2020 09:52 AM
HP ZBook 14u G5, 2ZC03EA , BIOS 1.12.00 , Q78, 07/28/2020
Asks for Power-On password or fingerprint, howewer is not recognising fingerprints and also any password is not working.
there was single sign-on enabled for windows 10 so that the fingerprint or password entered in Power-On screen was automatically authenticating to Windows as well. Since yesterday HP Bios Power-ON is not recognising fingerprint nor passwords. F9, F10, F11, F12 all ask for Power-On password. This week There were some windows standard updates applied however after restart laptop still booted up normaly one time and then it was shut down properly.