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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-27-2020 03:04 PM

HP Recommended
Product: HP Envy 5000 printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 5000 printer. I have just canceled HP Instant Ink and am in need of a cartridge recycling envelope in order to return my last Ink cartridges. 

Here's the problem: I received a link to request a recycling envelope from HP in an email, but for some reason it simply will not accept my phone number, so it will not allow me to complete the request.  I get the same problem whether I access the link from my laptop or my phone. 

The original envelope that came with the cartridges has been misplaced. 

Can I place them in a manila envelope and mail them, and if so, what is the address?

What are the repercussions if I don't send the cartridges back?

Will they send me an envelope automatically when they realize I still have their cartridges?

Thanks in advance. 

I've jumped through hoops trying to do the right thing and send them back but I was disconnected  by two different customer service reps and I cannot find a link to request an envelope that works.

Any advice for obtaining an envelope would be appreciated. 

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